We hired Gavin to work on an organizational development project in our division that had stalled out. Gavin brought laser-like focus and clarity to our work together. He rapidly identified the underlying dysfunctions that had been preventing us from moving forward. He's exceptional in his ability to quickly understand a system, to see where breakdowns have occurred, and identify corrective actions.  Gavin didn't push for specific solutions, but he was bluntly explicit about the pros and cons of different courses of action. I found his clarity and integrity to be an anchor in my decision-making. 

Though it wasn't in our initial scope of work, he easily segued into training and coaching me (in addition to our planned work) when it was apparent I was going to need additional tools to unwind the dysfunctions at the heart of the intended project. Our work together was highly collaborative and went from big picture planning to micro-analysis as we moved organically through the issues as they presented. 

I appreciated Gavin's habit of quick responses to my communications with him. His well-timed check-ins kept the ball moving, even when I was dragging my feet. I also appreciate his thorough documentation of our work together, which created more bandwidth for me during our meetings. Lastly, meetings with Gavin started and ended when we agreed they would, conserving and acknowledging that resource which, for me, is precious above all others: my time. 

Susan K. Gillespie

Division Manager

Pulmonary and Critical Care Medicine

Oregon Health & Science University